So, I was making a hefty amount of Twitch emotes and subscriber badges for a customer. They are showering me with PRAISE about how much they like it. I’m feeling super great about the situation, and I actually deliver the order early. In return, he marks the order complete as well. He is new to Fiverr, so I explain to him that after the order is finished, then he was the opportunity to leave a review, and in turn, I leave a review on him as a buyer. I was very careful to ensure that I was not breaking any TOS. I was just telling the facts of how Fiverr works after a completed order.
He says “Ok, great”. No review for over a day. That’s fine. I’m not entitled to a review. It was just strange to me because he enjoyed my work and kept saying things like “I gotchu” during the order (he was very “friendly” and he referred to me as “bro” a lot). I reach out just to let him know that after a period of time, he wont have the ability to make a review if he was intending on doing so.
He messages back to me and says (copy pasted), “the badges came out really small… in chat”. He knew that they would be small. It’s a SUB BADGE. We discussed this. He then proceeds to ask me to make him 4 ENTIRELY DIFFERENT sub badges. We are talking in the normal messages since his order is completed. Now I realize that he has intentionally NOT left a review yet, and depending on my answer to his new request, he has the ability to tank my ratings.
I am a new seller, so one bad review takes a lot of options away from me, so I do it. We go back and forth, “can you make this more purple, can you XXX”. Another thing to note, each emote and badge must be 3 different sizes, and meet all other specifications, so it is not a one-and-done project. I send the 12 files (4 badges, 3 sizes each) to him, and THEN he goes to leave a beautiful 5 star review. He then has the audacity to say (copy, pasted), “Thanks man. Left a review and tip for you. Will contact for further business”.
It was just a stressful situation overall. I was wondering if anyone has had this experience before (or something similar). Again, I know that I should not have made him those extra badges for free, but a bad review really hurts my credibility and my options, especially since I have less than 10 completed orders at this point. I’d love to hear your thoughts!
(Also, why does he keep calling me “bro” and “man”. I stayed nothing but professional with him, but in return I get a “thanks bro/man”… I’m a girl )