So today I received an email from Fiverr stating that my level 1 was revoked due to sharing of my email with a customer, the customer asked for my email to send me his Skype information as we needed to discuss more specifics of his requirements and due to the complexity of my services as a Software Engineer is a must that once in a while I do a call with customers.
What I am super sad about is that I worked so hard the last two weeks in getting all my orders in less than 3 hours, 100% customer service, and even added more work that it was required to make the customer happy but then I get an email from Fiverr punishing me for something that will just help me get gigs completed correctly.
I have 0 cancellations and all my customers are super happy. I honestly love the platform and I am pretty new here and would love to hear what I could do to get back to Level 1 and avoid things like this happening again.
Thank you all i appreciate your time