I’ve got some frustrations with the Level 2 Requirements - Seller Review system in Fiverr.
A bit of context:
I’ve been a seller (and buyer) on Fiverr since 2014. I have 554 completed orders on my account with a 5 star rating. I have had 15 orders cancelled over the life of my time with Fiverr. That’s 2.71%. And many of these past cancellations were due to buyers placing an order without reading my gig and then wanting to back out (i.e. for example requesting I do voice acting when that’s not offered at all, etc).
The last few months have seen a drastic slow down in orders for me. Perhaps it’s COVID-19 related, I’m not sure. So in the last 30 days I’ve only had two orders. One was completed and the client was VERY happy. The other was just cancelled because the buyer wasn’t happy with the delivery and was making requests that I didn’t feel I could complete given the amount of time and the price point set for that order.
I kindly and professionally requested he get a full refund and that we stop work on that order.
So now my completion rate is 50% and I’m at risk of losing my Level 2 Seller rank. It’s my wish that in months when orders are VERY low, the level requirements would take into account the stats of a longer period of time. That exceptions could be made for sellers that actually have a very long track record of completing orders successfully, as I have had, but are just having an abnormally slow month.
I wish an exception could be made or a longer period of time reviewed given that so many of us are having slower sales during COVID-19. Thoughts?
In the mean time, I’ve beefed up some more advertising elsewhere to try and drive more customers to my Fiverr page in hopes to get more sales and raise my completion rate up.
Hope ya’ll are staying safe and healthy.