I’m a level two seller (used to be at-least before this new method came in)
Now I am struggling to keep my levels only because of one scale. Order competition rate.
I try to deliver each and every order, but the problem is, when there’s that odd buyer.
I’ve got three order cancelled in the last month.
Now that is somehow my fault. the buyer said:
“I would like a refund if there are attached fees that I was not made aware of.”
She considers the subscription fee as an “attached fee” of the order.
This buyer wanted me to relocate his domain. But he doesn’t have the login to the domain control panel. So he stops responding to my message. Ultimately resulting a cancellation of the order.
This one is the only genuine cancellation that I couldn’t complete.
Now I order completion rate is 90%. (Yes total order in past 60 days is 30-40)
Now I have two orders that are going to be cancelled.
the client just ordered and then stopped responding. No information, no message anything at all.
I can see he came online, but didn’t reply to any of my messages.
this buyer is an old buyer of me. He sent login info, but later when I started work, I found that the logins were incorrect. He has not been responding for two days.
So if these two orders gets canceled, then I’m going all the way down to level zero next month.
Fun fact, I just recovered my level last month. And just started getting some orders this month, when I’m going to get demoted again.
And because of 5 canceled order, I won’t be able to recover my level for next three months.
I’m really feeling frustrated and neglected.
When I contacted customer support, their behavior made me cry.
They don’t even have the time to read your message properly and just replies a generic precoded reply.
I’m inclined to post some screenshot of the support ticket replies, But I’m not sure if I’m allowed to do that.
It seems like I’ll have to quit fiverr. I can’t struggle like this forever.
Maybe because I’m not one of the top earners in fiverr, that’s why fiverr doesn’t care about my problems or questions.
It’s really very sad.