Level not promoted

[superstudio05]

i have completed 2 months on fiverr and qualifications for the level are also fulfilled but i did not get badge of level 1 why this happened?
however when i reached to seller help page then this line came to me
In the last evaluation that took place on Mon Jun 15 2020 your level wasn’t changed
i did not understand what is this ?
thanks

[vibronx]

Your level will update on the 15th of each month.

[gamunu]

It can be various reasons. Contact customer support. they will let you know

[leemograph]

If you just reached 60 days on June 29th. You have to wait until July 15th to get your Level.