Just to add to this conversation, my level 2 badge was dropped to level and it was no fault of mine. My client paid for his work but he did not upload the requirements for me to do the work and I messaged resolution and my buyer. I did not cancel the order because this is a repeat client so I waited until he uploaded the requirements. Although I contacted Resolution they had the clock run out, they did not stop the clock and although they saw that I waited for the client, he uploaded the requirements and paid the additional cost for the job and then after he received his Transcript he gave me a 5 star rating, Fiverr dropped me to a level 1 and I have had several messages with customer service but I was basically told that it was my fault that I did not receive the requirements. I don’t understand. I asked customer for referr this matter to the Fiverr Team to look into this order but nothing has happened.