Levels not increasing


hi , a friend of mine has been selling on fiverr more than 3 months , and completed more than 60 sales , but still has not reached level 1 … she thinks it might be because she recieved a warning from fiverr about breaking the rules .

if you recieve a warning does that mean your level will never increase ? or are you just put on a probationary period for a set amount of time ?


thanks for the info , good to know she doesnt have to start a new account to get level-ups .

I think she only had one warning and no negative feeback , just 2 order cancels