Lieing in a review


#1

Recently, a buyer and I had some controversy, and the buyer had asked for a refund.



I had requested a mutual cancellation, which would refund them their $5.



However the buyer had denied the cancellation twice, and gave my gig a 1 star review, stating that I would not refund them, and I told them that asking for a refund would get them banned, which isn’t true.



Are buyers allowed to lie in the review section?




Fiverr: Graphics, marketing, fun, and more online services for $5

http://www.fiverr.com




#2

Hi there,



I’m sorry to hear that this happened to you.



Please file a complaint with Fiverr’s customer support and appropriate action will be taken after a review of your request.

Hope I helped :slight_smile:


#3

Yep, open a ticket with Customer Support, as mentioned above. They should be able to tell that you’ve tried to initiate a mutual cancellation, and they may even remove that feedback. (Maybe - I keep hearing stories of how you have to have the buyer’s “permission” to have the feedback removed, but this looks like something they might make an exception on.)