Being a seller almost up to over a year and have over 100 5 stars reviews.
Recently I had a tricky customer who want to cancel the order after the final delivery, he mentioned he can’t download the video file, so tell me to send him over Facebook. After I realised it’s this buyer intentionally want to trick me into his trap and get me punished by the Fiverr. That’s also how I feel Told everything and provide screenshot how unreasonable this buyer is to the Fiverr Customer Support, the CS immediately demoted my ONE level to NONE, saying I contact him outside of Fiverr. I only sent the video and didn’t request any outside payment. First this buyer said he loved my work, then turned out my delivery, saying he found a good seller, and want to cancel.
I feel this is really unfair to me and how the customer service treat me is very awful. I extremely feel sad and angry!