Fiverr Forum

Live Portfolio Video Thumbnail Issues


#1

I have a gig offering custom animations. However, whenever I complete an order, the video is added to my live portfolio but its thumbnail is completely white, making it impossible to tell its even there without scrolling over it. How do I fix this?

https://www.fiverr.com/allennf/create-a-gotham-style-searchlight-animation-for-your-logo


#2

I’ve been having the same problem. I’ll contact support and see if they can help.


#3

I have the same issue for a month or so. It looks like nobody cares =(