Why do buyers have an unlimited amount of time to leave a review? I’ve had a couple people now complete an order and then wait 2 weeks before leaving a negative, almost slanderous, review.
My most recent example was a customer who asked if I thought a project idea was a good idea, I told him to go for it, that it sounded great, only problem was that the guy was expecting me to provide him with copyrighted assets when my gig explicitly states that any additional content you would like added you would need to supply me with. Ok, fine we got around that and I was able to complete 100% of the order that I advertise that I would be able to complete. The final kick in the teeth for this guy is that he was using my server license key illegaly instead of his own so of course I deactivated it and replaced my own, this is standard practice - why would I let somebody leeech off of my license key that I pay for?
I don’t think it’s fair to allow people to wait 2 weeks to leave a negative review after you’ve done everything right and it’s their failure to read into what they’re buying that has lead to their bad experience. I’ve contacted fiverr support about malicious reviews and fake reviews and I get put through to a supervisor who tells me in short “everything you are telling us is against our terms of service but we’re going to do absolutley nothing to help you” and then rudely closes the ticket when I reply to him.