This is a bit of a continuation of my other rant about hellish buyers this week/month. Two days in a row, two buyers order from my video ad gig’s $65 package. Both use the same verbiage in messages, both request an immediate cancellation. I have rejected both cancellation requests. Today, however, I wake up to:
"Yeah, sorry, it just looks like we just missed the mark with this one. We don’t offer any of the services you have listed in the video and we really wanted a 3D character going over blueprints and organizing teams of developers renovating an office space."
Aside from me still being sure that this is the same buyer from another order, I can’t get my head around this kind of mentality.
- A buyer orders a service with expectations of a widely different product outcome to that which is advertised
- Then they expect a full refund because they are not happy
Basically, why are my (or anyone’s) services now being seen as ‘payment is optional?’
I’m also getting really upset about how buyers seem to be getting wise with regard to how to play the system.
Saying: “We don’t offer any of the services you have listed in the video,” is completely false. With this order, I detailed every service as described on the services page of the business I was provided a link to. - And it’s not like anything could be lost in translation. If you say you offer office printer repair and I detail office printer repair, how is this suddenly not something which your business offers?
To compound things, I just had to cancel an order for a 350-word article, due to a buyer sending me a 12-page product brochure which they want condensing to 6-pages and made to look: “Just as good when printed on a home printer as when we get it done via our commercial printers.” - A graphic design job basically and an impossible one at that.
Anyway, I have once again declined the current cancellation request. What on Earth, though, makes people think that work on Fiverr is free if they don’t want to pay? And what on Earth is the best way to say: “Err, No, sorry.”
So far I have replied with:
_Sorry, but I do not know how you could get the impression that I offer animated cartoon style animations, (animated characters looking at blueprints etc). _
I have amended a scene in your video to reflect that you do not offer blueprints. I am afraid, however, that I do not cancel or refund orders for ‘not hitting the mark.’ Please feel free, though, to cite any poor order experience in your review of this order.
_Also, please do feel free to request a further revision FOC if you would like any other textual data changing on your video. _
Can I be more reasonable than that?