So it looks like I’ll be a Top Rated Seller for about 12 more hours and I’m going to lose it because of having an 89% reply rate back.
Why this is so frustrating.
Why is it imperative that we reply to every single message in 24 hours when there are literally millions of people on this site? There are probably tens of thousands who are in the graphic design category, who can help also?
Timing doesn’t really matter. When we can just send an pre written reply back that is generic, unthoughtful and doesn’t answer the question, just to appease an algorithm on the website, is this really customer service? I answer some messages within minutes but these don’t have any more weight to them then ones I could send a generic reply to after 23 hours.
In the grand scheme of things replies in 24 hours have zero bearing on if someone orders from you or not. I’ve gotten back to people after a few days sometimes because of family and weekends and people who are willing to wait, they will wait for you, people who are looking for a rush just ALWAYS find someone. I have messaged people after 1 hour and they have already found a seller to help them.
The categories are all weighted the same, when they are all not the same weight. Order completion rate, On time delivery and Rating are all much more important. With Rating and On-time Delivery probably being the top. These reflect how happy the buyer is with the work they paid for.
There is no reasonable way to control when and when you don’t get messages. The only way to control when a message comes in is to turn your gigs off, the only way to do this is to go on vacation mode, which makes it look like you are on vacation and everyone who has an order open with you at the time, thinks you are leaving them high and dry. Even when you select “overbooked mode” Fiverr gives no information that you are overbooked and not on an “actual vacation” They even give you palm trees and a sunny beach graphic, when all reality you are struggling to get work out because you are so busy. Then to confound the problem, people who you have an order open with you are asking for refunds because they think you left them high and dry.
I spend some days 18 hours in front of my computer working on designs for people, getting orders out and making sure that buyers get the absolute best customer service, this is reflected in my Ratings and on-time delivery and reviews. I have something like 4000 5 star reviews. These have no effect on keeping my rating.
Demotion is automatic, but getting top rated seller back isn’t automatic. It didn’t use to be like this, before getting demoted had to go through a review process, for 1% point to determine so much doesn’t seem fair. Especially when we are talking 89% vs 90% out of 100.
I work so hard on this site, I absolutely love this site otherwise I wouldn’t be so passionate about this. We all have different circumstances when we need help in our lives and working here on Fiverr is no different. The past 3 months have been very difficult for me I have conveyed this to Fiverr but the only response (outside of my wonderful personal Fiverr rep) is it is basically up to the website, if you are demoted, you are demoted. In the past 3 months I spend 4 days in the ICU, a dear family member died in June, and my sister was diagnosed with a brain tumor a week and a half ago. As much as I tried to keep up with answering messages from possible potential buyers, I did prioritize my work queue and getting orders out on time with folks who already paid for my services, I let my replies slip to 89% of 90%.
From what I can tell from form posts on here, sales get cut in half or more, which would mean the end of my full-time on Fiverr. I don’t really know how to end this post except that I really enjoyed my time on the site, I really hope that it isn’t over for me on Fiverr as I’m going to try my best to stick it out, but I have to do what I have to for my family.
I wish all other Fiverr sellers the best of luck