I was extremely proud to be a Level 2 seller, but over the last few months, people have been sending me messages and they don’t show on my dashboard, so the system thinks I am not replying, but the truth is, I don’t see the messages! Also some orders don’t show in the “Dashboard”, I sometimes go into “orders” and see theres an order there that is late. I sometimes get no notifications for messages and orders, so unless I physically go into the Inbox or the orders page, I don’t see them. This has caused my “Reply” ratio to go low, and I have lost my level 2 status. Also, when I was making sure I replied to every inbox message, the ratio was not improving - I only get about 5 messages per month.
My question is, I use Opera as a browser, would you recommend using a different browser? Does the Fiverr dashboard not work well in Opera?
All of this started happening when the Dashboard design changed earlier this year.
Could someone please advise?