I’m pretty sure I’m the first one here on Fiverr forum who lost his level(s). I was a level 2 status with 100% ratings, over 100 completed orders (not one negative feedback). And than I received a message from Fiverr that, and I quote: “…based on your recent activity, it seems that your account no longer meets the minimal requirements for the Level Two status.” A second later I got another message saying that: “based on your recent activity, it seems that your account no longer meets the minimal requirements for the Level One status”.
No explanation… Nothing. I have contacted the support and it seems that the main reason my Level status was removed was because “you have had an increased in cancelled orders which caused your Level to be removed”. It’s true that I had to request a cancellation for two gigs yesterday as buyers completely misunderstood my gig and asked me to do things I never mentioned in the gig description - things I don’t even know how to do. Both buyers accepted the cancellation request (did I mention I was perfectly polite when I asked them for cancellation?). I have nothing against ‘custom’ gigs. I have completed quite a few custom gigs - people even paid me $80 (so that’s like 16 gigs) at once to do some custom work for them. And I did! But if you want a custom job done shouldn’t you ask me first whether I can, i.e. know how to do it?
So, in other words, I was punished because couple of buyers didn’t want to read my gig title & description and giged me (without contacting me first) to do things I never promised to do.
Now Fiverr support suggest me to be a good boy in the future and that my account “MAY” become eligible for level status again. In other words, no matter how much I try I’ll end up loosing my level status again (if I ever manage to get it back) because there are always going to be buyers who are going to expect miracles from me.
Come to think that I wanted to post my first Fiverr forum thread about getting a Fiverr MasterCard…
p.s. To add a salt to the injury - I’m supposed to finish a gig within few hours and the buyer didn’t provided me the info I need. Do I request a cancellation, or not… Now is the question. LOL