I’ve worked on platforms which allow voice and video calls. I’ve also used ■■■■■ with several clients sourced independently of any freelance platform. I can safely say that there is next to zero ROI from communicating with clients in this way. What there is is a near 100% increase in people attempting to pull some kind of scam.
When agreeing to video chat with clients on a platform which allows this, I have been asked on almost every occasion to accept payment directly via bank transfer, PayPal, etc. In every other case, a client has revealed that while they posted a $500 project as available, they are actually looking for someone who they can pay $2.50 per 1,000-word article. (Or something just as ridiculous).
On extremely rare occasions where a video chat or call has not gone one of the above two ways, it has just resulted in a lengthy chat with someone who has no idea what they want. Usually, they have a deranged idea that their idea for a website is the best entrepreneurial idea ever and they want a free ego massage.
If you offer a high-value service, video chats and calls are fine in the context of calls forming part of a paid consultation. I’m pretty sure that Fiverr also allows this on request.
As far as my own experience goes, I’d also say that video chats and calls aren’t really trending in the world of freelancing. What is emerging as a trend is a bigger focus on quality.
When I started freelancing in 2013, everywhere was pretty much like Fiverr and the then Elance. Now the platforms I work on outside of Fiverr offer a completely different buying and selling experience.
- Freelancers have to pass stricter vetting before they are allowed to sign up. Typically, this means writing a test article or creating a the likes of a test voice over.
- All work delivered to clients is checked by human editors
- Turnaround times for projects are often capped at between 3 and 5-hours.
Big brands and high-paying clients seem to value quality guarantees and convenience over one on one direct contact with freelancers. This being the case, I would hope that Fiverr devs look at emulating a few quality guarantee features like those I just mentioned, before they look at rolling out things like video calls. In my mind, the latter will just lead to lots of huge seller headaches.