I tell buyers all of the time, please message me in the order page, not in the inbox and the order page. Some buyers even like to place an order, send all of the info, and then go to the inbox to tell you they placed an order…lol.
Now, if they have an order with you, and you go to the inbox, it says “You have an open order with this seller” and gives them the option to go to the order to send the message, or continue to send in the inbox. Hopefully this will eliminate much of this as it’s something that will help streamline messaging and I personally am grateful for this wonderful feature…
Nice job team!