I had a buyer a few weeks ago, who asked for a short voice over. It was an easy $5 gig, and he told me in the messages that he was very happy with the quality.
Then, the feedback notification came up, and I left him a five star review. And then found out that he left me a 4 star one. -_-
Now, I knew 4 stars isn’t the end of the world and I had twenty 5 stars on the gig before that, so I moved on. From what I’ve read on this forum, moving on is a good idea in these cases, unless the rating was truly abysmal.
Then, he ordered another gig yesterday. I delivered the voice over and communicated politely like I always do. He said he was satisfied with the work. I asked if he needed any modifications, and he said no.
I left him a 5 star review, he left me a 4 star one.
You guys know how Fiverr works. You can get dozens of 5 stars, but two 4 stars will definitely affect your ratings.
At this point, I was getting worried. I knew asking about the rating is against TOS, so I messaged and asked if he’s unhappy with the voice quality and if I could get some feedback to improve my gig. I genuinely wanted to know.
And then, I glanced at his buyer profile and saw that he was a new seller with a 3.5 rating.
He seems to have done a handful of jobs in the last year and been poorly rated. I’m drawing vindictive conclusions here, but since he hasn’t responded to my message and I’m staring at a 4.9 average that was 5 stars before, I’m not feeling charitable.
Yes, boohoo, I know. XP
I have a question at the end of this rant though. Should I cancel his next order if he places one? Right now my order completion is at 98% with only two orders cancelled in 6 months of working here. I don’t want to lower it again (knowing how heavily weighted the cancels are) but I don’t want to be poorly rated either.
What do you guys think? Am I being a baby about getting 4 stars? You can say it, if you think so. I need some perspective on this.