erikawinter Posted February 11, 2021 Share Posted February 11, 2021 Hey guys,I just got this order from a freshly created user.InkedFiverr1_LI1259×1141 41.5 KB InkedFiverr2_LI3175×944 118 KBI have a requirement on my gig description about people messaging me before ordering so when I confronted him about it, he cancelled the order.What I want to know is how do we deal with this sort of situation and why would anyone do this? Is this an attempt to downgrade my account?/edit I already removed the options from the gig that he used, just in case.Thanks! Link to comment Share on other sites More sharing options...
looseink Posted February 11, 2021 Share Posted February 11, 2021 You will have to edit out the user name or this thread could get flagged.I’ve already flagged one today for the same Fiverr ToS violation. Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 You will have to edit out the user name or this thread could get flagged.I’ve already flagged one today for the same Fiverr ToS violation.Roger that, give me one second. Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 I got one, too. It seems like no matter what I do, it will downgrade my account. Help!?! Link to comment Share on other sites More sharing options...
looseink Posted February 11, 2021 Share Posted February 11, 2021 I got one, too. It seems like no matter what I do, it will downgrade my account. Help!?!I flagged a post earlier today on the Forum where someone called out another member by name.That was the ToS violation. Link to comment Share on other sites More sharing options...
looseink Posted February 11, 2021 Share Posted February 11, 2021 Roger that, give me one second.Much better!Nice recovery there. Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 I flagged a post earlier today on the Forum where someone called out another member by name.That was the ToS violation.I didn’t know so I appreciate the heads up, already replaced the images. The goal was to alert other members but I understand why it’d be a problem. Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 I got one, too. It seems like no matter what I do, it will downgrade my account. Help!?!Sorry – I thought there was a way to mark the bad order as a ToS violation. Now I’m back to my bewilderment about why someone is trying to downgrade my rankings by doing this. Link to comment Share on other sites More sharing options...
looseink Posted February 11, 2021 Share Posted February 11, 2021 I didn’t know so I appreciate the heads up, already replaced the images. The goal was to alert other members but I understand why it’d be a problem.What you should be doing is sending your information to Fiverr CS to sort out. Link to comment Share on other sites More sharing options...
looseink Posted February 11, 2021 Share Posted February 11, 2021 Sorry – I thought there was a way to mark the bad order as a ToS violation. Now I’m back to my bewilderment about why someone is trying to downgrade my rankings by doing this.You can contact Fiverr CS for some help, but don’t expect a fast answer.They are quite busy. Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 What you should be doing is sending your information to Fiverr CS to sort out.That was the first thing I did. As soon as I saw the order I immediately flagged it and reported it. Afterwards I spoke to the client and he cancelled. After that I reported his account and blocked him for good measure.I’m not sure if I did the right thing but it was what occured to me. This was all in a matter of 15 minutes too! Stressful… Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 Sorry – I thought there was a way to mark the bad order as a ToS violation. Now I’m back to my bewilderment about why someone is trying to downgrade my rankings by doing this.There is a way but… I don’t know if it’d work so I asked the guy to cancel and he did because he hadn’t messaged me first before ordering as written on my gig description. I left the CS a report though. Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 The nefarious buyer already registered a dispute and asked to cancel. But if I accept, doesn’t that lower my “completed” percentage? Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 The nefarious buyer already registered a dispute and asked to cancel. But if I accept, doesn’t that lower my “completed” percentage?I’m not sure but I definitely cancelled before it got any worse. He initiated it so hopefully it won’t be so bad… He hadn’t even entered the order details… Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 I’m not sure but I definitely cancelled before it got any worse. He initiated it so hopefully it won’t be so bad… He hadn’t even entered the order details…I had an experience with a dispute in the past, and it lowered my 100% completion ratio. That’s what I’m afraid of, that anyone can place an order and then cancel it like this to bring our numbers down. Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 I had an experience with a dispute in the past, and it lowered my 100% completion ratio. That’s what I’m afraid of, that anyone can place an order and then cancel it like this to bring our numbers down.I’m concerned about that, hopefully Fiverr will look into it… It feels like we’re so unprotected against these ‘buyers’. On the day I got Fiverr’s Choice too, made me so sad. Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 I’m concerned about that, hopefully Fiverr will look into it… It feels like we’re so unprotected against these ‘buyers’. On the day I got Fiverr’s Choice too, made me so sad.I didn’t cancel the order yet, and the person is messaging me rather frantically. Maybe we do have a teeny bit of power to make them worry? Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 I didn’t cancel the order yet, and the person is messaging me rather frantically. Maybe we do have a teeny bit of power to make them worry?If it helps, my stats are still good!Screenshot_1825×372 28 KB Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 If it helps, my stats are still good!Screenshot_1825×372 28 KBThat’s great! Now I can’t decide whether to keep him or her sweating or just cancel the order. Link to comment Share on other sites More sharing options...
psykkopatte Posted February 11, 2021 Share Posted February 11, 2021 I am scared when it is fresh accounts, I take care because it often smells bad Link to comment Share on other sites More sharing options...
erikawinter Posted February 11, 2021 Author Share Posted February 11, 2021 That’s great! Now I can’t decide whether to keep him or her sweating or just cancel the order.I’d cancel it just because I read Fiverr often takes buyers’ sides. Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 I’d cancel it just because I read Fiverr often takes buyers’ sides.The malicious buyer is messaging me to argue that he/she didn’t do this to anyone else, and is pretending like they are just a buyer who changed their mind. But your order and mine look very similar – they didn’t ask questions ahead of time, they ticked every box to add services, and they disputed and cancelled immediately.Did anybody else have this happen recently with a brand-new account?(I know that arguing with a buyer is like wrestling with a pig. Everybody gets filthy, but the pig likes it.) Link to comment Share on other sites More sharing options...
katakatica Posted February 11, 2021 Share Posted February 11, 2021 Oh. I’m not new anymore but I had two buyers like this (going through CS to cancel saved my cancellation rate!) They both ordered the same gig if I remember well, one ordering a multitude of extras in a weird way (commercial rights x4, etc.) the other seemed harmless and I do get the odd order without much info at first so I was a bit surprised. Before I could have even reached out (I believe I was having dinner both times lol) they both canceled with two different reasons: the first one (with the odd extras) said that they chose someone else (after spending a LOT of money, well, for me) and the second one just admitted that they have mistakenly placed the order… Link to comment Share on other sites More sharing options...
only1meps Posted February 11, 2021 Share Posted February 11, 2021 Oh. I’m not new anymore but I had two buyers like this (going through CS to cancel saved my cancellation rate!) They both ordered the same gig if I remember well, one ordering a multitude of extras in a weird way (commercial rights x4, etc.) the other seemed harmless and I do get the odd order without much info at first so I was a bit surprised. Before I could have even reached out (I believe I was having dinner both times lol) they both canceled with two different reasons: the first one (with the odd extras) said that they chose someone else (after spending a LOT of money, well, for me) and the second one just admitted that they have mistakenly placed the order…Sorry, that wasn’t clear – I didn’t mean that my account is new, I meant the buyer just created a brand-new account. Link to comment Share on other sites More sharing options...
katakatica Posted February 11, 2021 Share Posted February 11, 2021 Sorry, that wasn’t clear – I didn’t mean that my account is new, I meant the buyer just created a brand-new account.Ah, I misread that then (I’m a bit tired!) but yeah so the same thing happened more or less… It’s a bit weird… Link to comment Share on other sites More sharing options...
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