So, I had this buyer whom I’ve been working with since November 2019 and have always had a good working relationship with. If you went through my reviews, you’d notice the buyer has left many laudatory 5 star ones, but the buyer showed an uglier side with this last order, flaring unprofessionalism, immaturity, and TOS violations.
He has been harassing me with crude and demeaning messages and insults for the past two days, insisting that I’m a “fraud,” “bully,” “deceptive,” and “paid someone else to do the work,” none of which is true.
It all went wrong when the buyer decided he wanted to change the outline to the novel we’ve been drafting. All fine by me. I told him that because the order we were in the process of doing was already mostly done, it would cost extra to have the portion rewritten. He tells me that’s all good, and I think it’s over.
Flash forward to a couple of days ago, he decides he wants me to rewrite 10,000 words of material for free and count it as a revision. I politely let him know that according to TOS, it’s my prerogative to charge extra but that I’d do it for free just this once since he was a valued customer.
Then he started going off, barraged me with messages about being a “fraud” and “deceitful” and “violating his rights.” Basically, he’s been throwing a tantrum. I tell him that I’m still “happy to do a revision” and deliver the complete order.
Since then, he’s been trying to cancel the order and still harassing me with messages. Last night, my account was disabled, and all my active orders (both buyer and seller) were canceled. I’d already had my own CS ticket open on him. My CS person helped me escalate the issue and get my account back, and they told me to “communicate with the buyer” and the usual spiel about not being able to force buyers to complete orders.
The account disabling ruined my stats and made me lose 3 orders on seller side and 3 on buyer, some of which I’ve recovered in the past 8 hours and some I haven’t.
I don’t care if he leaves me a 1-star review, but I’m not about to cancel and not be paid for 3 weeks and $800’s worth of work over a buyer who has violated TOS multiple times and been abusive with his language. I’ve sent screenshots and everything to CS and kept my tone polite and professional, but nothing’s been done to this buyer yet.
I’m still waiting on CS to respond to see if they’ll fix my stats since the cancellations weren’t my fault and the disabling on my account wasn’t due to a TOS violation or warning (probably man-baby buyer’s *uninterested CS agent).
At this point, I’m just denying cancellation and messaging the buyer that I’m still happy to do a free revision on the work if he’s unhappy and is willing to submit what he wants to be changed. I’m praying that he doesn’t whine enough to get someone to cancel the order or something; I once denied a cancellation 273 times before the buyer quit and left me a 1-star review, and I’m willing to do it again if needed.
First, he’d been telling me to “let the authorities handle it,” but by the way he keeps requesting a cancellation, I’m thinking CS isn’t buying it… (let’s hope not)
He’s said he’ll use the revision button to keep the order from completing, which I’m pretty sure is a TOS violation.
One thing I’ve found funny in this whole situation was how he told me to stop being “cordial.” My only response has been the screenshot and variations of happy to do the revision if you request it.
I don’t know how they disabled my account for no reason and haven’t disabled him when the buyer has literally been saying things like this and sending non-stop messages:
He’s been repeating this forever… I’m hoping the fact that I’ve kept my cool this long and stayed professional (unlike him) will sway CS in my favor to leave it alone and let him tire himself out as all toddlers eventually do. So done with immature buyers.