As my first post on the Fiverr forum I want to make a point about an issue which is overlooked in almost all sales which take place and that is ‘managing your customer’s expectation’.
A little about myself – I have been involved with growing Instagram accounts as a hobby for many years and recently decided to make a leap onto Fiverr in the hope that I would make something of it. In all honesty I haven’t done too bad as its only taken me a couple of months to gain the level #1 seller mark (not sure whether this is good or not).
One of the biggest mistakes I see by Fiverr sellers time and time again is that sellers offer a large amount of work at very little cost ($5) and give false expectations which inevitably leads to a late delivery or poorly completed work which then leads on to a bad review. I have no issues with a lost cost gig, just be prepared to invest the time and quality!
I’m not bragging here but I don’t have any bad reviews and that’s because the work I offer is honest, but more importantly I manage the customer’s expectation prior to purchase and/or prior to delivery of the work.
There are 2 fundamental ways to manage your customer’s expectation and they are:
Provide as much detail as you can in your gig description about the way you do your work, your experience level, the software or platforms you use and what you would typically expect to achieve in the end.
When you receive an order you should engage with the customer and discuss what they are expecting from you and keep regular contact prior to delivery. This way any issues can be sorted before the gig is delivered resulting in a happy customer.
As a side note there is one other thing that can be done to help with customer expectations which I find myself doing and works well and that is to go above and beyond what is expected from you. For example, in a custom gig I may offer to promote an Instagram account up until they have increased by 100 followers, but I will actually work up to 110 followers and deliver at that point. This will give your customer a reason to buy from you again.
I wanted to keep this short as it’s my first post on the Fiverr forum. I have a lot of experience with Instagram marketing and lots to tell so I am hoping to post something weekly which you can hopefully learn from or take away and use in your own ventures on Fiverr.