Prior to the Fiverr Forum update, I posted my views and opinions on why managing your customers expectation is so important. The post received a fair amount of views and replays but after the forum update, all of this disappeared but I’m here again to start fresh like many of you.
I now have an update to what I previously wrote and come to you, the Fiverr community, to share an experience I had with a buyer and for your advice. I hope this post will benefit you as a seller / buyer or is just an interesting read.
To summarise my previous post (Part 1), I gave my methods of managing a buyers expectation through good communication and giving the buyer a little bit more than what they purchased. This seemed to work for me and thought I’d share this advice at the time.
I now have more to add to this as what I previously said doesn’t seem to be enough anymore but I’ll save this for my next post.
I have had a few orders now which I have had to cancel because either the buyer misunderstood what I offer or they simply wouldn’t submit all of the ‘gig requirements’. I’m sure some of you reading this will have had this issue.
Actions from a buyer (a few weeks ago) spurred me to write this entry as it was a massive eye opener. I received a low cost order and communicated with the buyer as normal. The buyer was happy with my technique and went ahead with the approval for myself to carry out the work. I gave 2 days of my time as paid for and delivered the work with great results.
This is where it starts to fall apart… Upon delivery of the work, the buyer opened a dispute and stated that I had not worked the 2 days or delivered the work as I stated despite my delivery documents as evidence to show the work had been carried out within the timeframe.
2 days worth of my time at little cost just went down the drain. I accepted the dispute as I didn’t want a bad review against my name. Is a bad review really worth $5?
My question to you is, how would you deal with a situation like mine… you have completed the work as described in the allocated time and due to the buyers misunderstanding, the work was disputed?
I think some form of order acceptance needs to be introduced so that the seller has some control over the orders they accept (or decline).
Please leave your thoughts and advice, I could really do with some.