I am a new seller on Fiverr and I would like to share a few of my recent experiences and end my post with a question. So, please bear with me. I am sure this post and the replies I might get from other experienced sellers would be very helpful for a lot of other new sellers on this platform. Here it goes…
I started on Fiverr about 6 weeks back. Since then I have had a pretty good experience on this platform, everything considered. I have a lot of messages from buyers, especially for the offers that I send to buyer requests. All the orders I received were really interesting to work on and served as a great learning experience for me.
Now, coming to the main point, I have had multiple buyers asking me to connect with me outside of the platform. I’ve had connection requests on WhatsApp, LinkedIn, Email, Facebook, or via call, to name a few. Most of the time, the buyer’s justification is that the project is a really long term one and that Fiverr takes a lot of commission and they would rather deal with me directly to avoid those charges (cannot really blame them there).
The first time this happened, the buyer wanted me to join a WhatsApp group where they said more info would be provided. Since the payout was good, I got sold for the money and decided to take the risk and join their group. But, then the buyer started giving me more and more work without any pay. After that, I was quick to realize that something shady might be going on and I promptly blocked them (lesson learnt ).
Next, a buyer initially placed their order on Fiverr but then wanted me to connect with them on LinkedIn if I wanted a review on Fiverr. Since, getting a review was important for me, I messaged the buyer on LinkedIn. But lucky for me, I explained them that it is against Fiverr TOS to connect outside of the platform and that I only do my business on the platform, and the buyer was kind enough to understand. Now, he is my repeat buyer on Fiverr!
Recently, I lost multiple buyers because I refused to connect with them outside of Fiverr. It’s always the same story from their side: longer projects…avoid commission. Even though I explain them in detail that I do not want to violate the Fiver TOS and I only do my business on Fiverr, the buyers are always either adamant of connecting outside of the platform or they just ignore me, thus, losing me a customer.
There are 2 frustrating parts about this:
- The buyers almost always ask me for alternate contact details just before I make my offer, after several minutes of discussion, and when they don’t place an order, it’s such a waste of time for me (and maybe for them too).
- Whenever I send the buyer a message explaining that I would only do business with them on Fiverr and it is against Fiverr TOS to connect via alternate means, my message is always flagged by the “Fiverr Trust and Safety team” and it takes anywhere from 10 to 12 hours or sometimes even more for them to clear the message, thus, costing me a potential buyer.
So, to conclude, I am more than happy to keep my business limited to this platform (even at the cost of losing 20% commission to Fiverr). But is there any way for me to avoid the 2 points I mentioned above? How can I get past being flagged every time I try to explain these details to a buyer and more importantly, how do I convince a buyer to stay on this platform and do business right here?
I apologize for such a long post, but I felt the need to clearly state my experiences before I ask my question, just for the sake of transparency.
Any suggestions or potential solutions to this problem from you guys as very much welcome. I really appreciate the time and effort you took to read through my post and share your valuable advice with me.
Thanks a lot,