9 days ago my Fiverr account was disabled because I violated Fiverr’s terms. After reading through Fiverr’s terms I saw that I was not supposed to have multiple gigs of the same service. I now understand that this was wrong. I want to remove one of my gigs which is violating your terms and continue to work on Fiverr as a seller. Something that is very easy to fix.
Is there any information Fiverr needs to be able to solve this issue? How long does it usually take for Fiverr to review an account?
3 days ago I also sent Fiverr a customer support request asking how it’s going since it has taken so long for an issue that is simple to resolve. In their email, which they automatically send out after you have made a customer support ticket it says that their current first response time is 12-18 hours and that their customer support is available 24/7. That’s nothing like the 72 hours and continuing time that I have waited.
I would highly appreciate it if Fiverr can take a look at my account as soon as possible since this is the way I support myself for a living. I have completed a ton of orders and almost all the reviews are 5-star reviews. The customers are generally very satisfied with my work. I have very good communication with the customers which you can see in all the reviews.
Is there anyone else that has had to wait this long for customer support or a Fiverr account waiting for a review by their employees?