I hired someone for a business logo. I entered the information of things I wanted but didn’t have a clear idea of the exact logo I wanted for my business. I stated that I wanted specific things to be included and a particular color scheme and style. The person I contacted does not read what I’ve asked for at all and has 3x sent me a logo with none of the elements I wanted to include. At this point, I want to cancel and hire someone else. Can I do that?
Yes. Go to the resolution center through the order management page. This will initiate a dispute. If neither of you can resolve it, you can ask CS to cancel it directly.
When an order is cancelled, the money will return to your account’s wallet except for the fee, and you’ll be able to order from another seller.