you can still work with buyer and you can send a feedback modification request through resolution center.
talk with buyer and come to a agreement. you can do more modifications and make him happy. and then you can request to change the feedback he left.
sharing a post from another person in forum
I worked with the buyer lots on his order, but after I greatly worked more on his order, I delivered it and he finally accepted the delivery. He left proceeded to leave this horrible review. I’m going to try the resolution centre now.
Update: I got an email back saying that they can’t and won’t help me.
Yeah, I was super nice and courteous to the buyer. Unfortunately, I could not say for the same for him
Unfortunately this can happen. It happens in the offline world in business, so it is a natural thing. Work hard on your other orders and get your feedback rating back up there again. Don’t let one buyer spoil your business.
I recommend that you remove the fact you cater to students from your gig. It is against the TOS to help with homework.
I just did. Thanks!!
@amethystbelange you can put a feedback explaining what happened. so buyers can see it
when they leave a bad review, you can also leave a reply to that review. Keep in mind that reviews are intended to be read by potential buyers, so don’t use it as a place to vent or use language that would jeopardize your reputation. Say something that shows you were willing to cooperate, that way potential buyers will see that you did your best and it was simply the buyer who was uncooperative. For example, buyers leaves bad review like “Worst seller!! Did not follow my instructions. Wasted my time!” Then you can leave a review under that, like “Please, kindly read my last message. I will gladly modify your order within reason. It is my policy to give all polite and courteous buyers the best professional service from me.”
Sounds strange that one bad review dropped your score from 90 to 20%. Maybe you only have less than 10 reviews? Well, this should not mean that you can’t accept new orders. Just forget this negative buyer and focus on the next future orders. Business is a numbers game. Just keep processing more orders and your average will show more accurately. Wish you great success!
I agree with that for sure. I was a buyer before I was a seller on this site. I would always skip through all the positive reviews and look to see how the seller responded to negative reviews. When they were argumentative or venting about the buyer, I always chose not to work with them. I want to work with a seller who can be calm and professional even when the buyer is being rude. Plus, if the seller is being rude in return, it always makes me think that there is probably some validity to the negative review.