Fiverr Community Forum

Message from potential buyer dissapeared

Hello there. I am new to Fiverr and I came across my first issue. I received a notification grom the fiverr ap saying that someone had messaged me.

I clicked the notification and it took me to the message. I wasn’t able to bring up the keyboard no matter what I tried to respond so I exited and reopened the app to try again and the message was no where to be found.

I tried searching the archive option and it’s like it never existed. I do not want a negative reply rate so im hoping this can be solved asap!

3 Likes

Sounds like the Buyer either withdrew or deleted their message.

Maybe contact Fiverr CS to be sure that it isn’t a bug.

Make sure you check your spam folder once a day. Incoming messages may end up in spam folder, at no fault of the buyer and yours… I think the system picks up when a person PM too many people at the same time.

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Even when I was responding to an offer, as a buyer… My “reply” to their “offer” was blocked. It took almost 24 hrs before it was approved.

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2 Likes

In addition to what others have said, that message could have been removed by Fiverr if it was spam or a scam.

1 Like

Ah! It was spam. Thanks for all the help guys!

1 Like