Fiverr Forum

Message response 10 hours but I respond in at least 30mins?


#1

My message response time is 10 hours average - but I always respond within at lease 30 minutes to an hour of each message I get - since I have the app I can see messages pretty quickly

Why is this? Is it a bug or maybe to do with time zones?
I do think it’s a little unfair - people could look and go ‘she doesn’t respond very fast, I’ll find somebody else’ when I do?


#2

Hi Beth,

You can politely ask CS to check to see if you missed replying to a message, even the nasty spam. If there are inaccuracies, they could probably reset it for you.