Despite reporting, blocking and numerous previous conversations in requests where I asked and warned CS about receiving spam messages, they were counted and led to an 80% rate.
This must be because for the past requests I sent, I am only receiving pasted messages from CS. The content of their answer shows they don’t even read the request. The same happened today, must be the third request in a row, when I receive a general message about “what I should do to report spam” (something I have done many requests ago, in March, and clearly mentioned with reference number in the current request and I was assured in writing that my rate will not be affected by those, yet they were included in it).
Please remedy this situation and calculate the rate without the reported spam coming from a blocked user (not to mention the block button is not working, after blocking the user, they kept sending more messages, which led to this situation).
And kindly stop sending pasted, general answers to requests! Read the request and the quotes and the provided documents and answer point by point! I have been a top seller here for 3 years. This has never happened before. And this is definitely not something encouraging us to have a business here.