Fiverr Forum

Missing delivery files


#1

I just sent the final work for a client but I checked the order 2 seconds later and I don’t see the message I sent or the files. The order was marked as delivered, this is the first time this happens to me. Any ideas?


#2

This happens rather frequently, at least to me :slight_smile: It’s just a lag, usually because the message/delivery was sent to Fiverr for review before showing it (make sure you don’t use any invalid characters or don’t send/ask for any contact information)

If the message doesn’t appear after 5-10 minutes, then feel free to contact Customer Support and they’ll look into it :wink:


#3

I promise - this just happened to me this second!

…[quote=“Woofy31, post:2, topic:145851”]
This happens rather frequently, at least to me :slight_smile: It’s just a lag, usually because the message/delivery was sent to Fiverr for review before showing it (make sure you don’t use any invalid characters or don’t send/ask for any contact information)
[/quote]


#4

I just experienced this in a delivery a few minutes ago as well. The usual, “here’s your delivery” message wasn’t added to the order page, but everything else about the delivery indicates that it was registered and processed.

Just to be safe, I reattached the file in a follow-up message. So, regardless of the issue, at the very least, my buyer has a second copy of the file that was delivered through the delivery system.

Perhaps the same action might be something you could do as well.


#5

OK, I just heard the same happening to others as well - it’s widespread this time, so that means it’s a temporary bug/glitch. Hopefully Fiverr is on it (usually they get bombarded on their Twitter :stuck_out_tongue: )


#6

Hopefully they fix it soon. I had a mini heart attack thinking I sent material to the wrong client :stuck_out_tongue:
The files are still m.i.a. :confused:


#7

@rockbellstudios - Should be working now, try refreshing and let me know!

EDIT: Now I’m having issues with messages not coming through, anyone else? How about you @Woofy31?


#8

Well, lucky (or rather unlucky) for me, I don’t any orders or messages to test on… yet :stuck_out_tongue:


#9

Yes, it’s all fixed. :smiley:

Edit: Yes, messages are still slow.