Has anyone actually had a positive experience with support here?
They always take the buyers side, even in the face of blackmail and extortion and as sellers we are ALWAYS punished.
My client gave me a poor review, and when I politely asked for feedback he said it was done by someone else and was a mistake. Support said that I couldn’t appeal because it doesn’t “contain violations of our Guidelines”
So now after several years of Perfect 5 Star ratings, I have a 4.9 because of an accident that Fiverr refuses to remedy, despite the client admitting it was a mistake.
My question is, do we just allow ourselves to be extorted and bullied by clients out of fear of negative reviews? This same client underrepresented their word count in the order for my gig by half and tried to get away with not paying enough, I politely pointed that out and offered the gig extra and he bought it but then this happened. Up until now I have always been too scared to correct clients when they try to rip me off for this exact reason, and when I finally stand up for myself this happens and Fiverr does absolutely nothing to protect me or help remedy the situation. All while cashing in on 20% of my earnings.
I am only posting here because everytime I have a problem with Fiverr they tell me to post here because sometimes they check these forums and make policy changes on it. So if you want Fiverr to actually protect the people they earn money off of, because they don’t earn their millions from 2$ surcharges per order, it is off our backs, please let them know. Enough is enough.