I have been a seller for more than 2 years now and I do pretty good. I never really posted anything here but I really need help now since I really feel mistreated by Fiverr and CS is incapable or unwilling to help.
All this started on January of this year.
Long story short I had a buyer who kept asking for more than we agreed upon and kept returning the order. After I delivered it 2 - 3 times (after even adding stuff we did’t agree on) he wrote to CS for cancellation. Result was:
- Order Cancelled
- I got TOS violation for abusing “Send Button” and level demotion
I thought this is (terribly) unfair so I write to CS and they simply copy paste the TOS section of “Send Button” and “resolve” my ticked they don’t bother looking deeper just punish me and ofc they are “sorry this happened to me”.
Second episode happened around April
A buyer of mine had made an order of 5$ just writing “Hello” and nothing else with 2 day delivery. I was not really around and didn’t even notice the order. After 2 days the buyer again on his own cancels the order. It turns out he just wanted to write me but didn’t know how. I politely explain to him that his cancellation affects me negatively (1 star thing). He writes me that he is terribly sorry and he actually didn’t know what he was doing the whole time so I just told him to pls ask for the removal of the review at least since all was a big misunderstanding (I was polite the whole time and I didn’t get angry or anything). Result was:
- Negative feedback was removed on buyers request
- I got TOS violation for “Finding ways around our system” (Whatever the hell that means) and demoted again
I write to CS again as the TOS violation was completely senseless. Again they just come with some copy - pasted text and tell me not to “Finding ways around our system”.
Now it was clear to me that they don’t look into cases and they just take smth at face-value so I write a 3rd ticked but this time I asked what was going on and why they don’t investigate cases further but just throw TOS violations with ridiculous presences. The 3rd ticked was marked as “resolved” without an answer!!!
Third episode happened around a week ago
As also happened 100 times before a buyer orders without taking to me first. I always managed to complete the order in their terms anyway (I know that going to CS was hopeless) but this time I could’t since I could not physically do the order nor I could cancel it. So I write to the buyer and we agree to cancel the order and he is sorry for ordering without talking to me. Anyway I see that the buyer didn’t cancel the order so I write him and he doesn’t reply. So I deliver the order by writing “Hello?”. Finally he comes back he asked for a “Modification” and writes he is like super sorry not to have responded. Anyway he finally writes to CS the order gets cancelled:
- Completion rate lowered.
- I got TOS violation for abusing delivery button
This time I didn’t write CS since I got used to the unfair treatment so whatever, I just let it slide my completion rate is high anyway and also they now demote you with 2 TOS violations instead of 1.
Forth and most horrendous abuse happened a couple of days ago
Out of the blue I get a notification that my main gig that I have been using for more than 2 years and with more than 240 reviews (Almost all 5 stars) has been “DENIED”. I was like WOWWWWWW WTF ??? I mean I had other gigs denied but new ones not the one I’ve been using for more than 2 years. I see that the reason was “Academic & HW gig” (The gig itself was a gig offering support and contusing with quantitative data analysis like a 1000 other gigs and not HW). I was (am) both super pissed and disappointed. This time I write to CS but super angry. I argue that this is super unfair and I ask them what the HELL is their problem with me (and a lot other curse words).
They (always as funny as they are) copy and paste the TOS text and say to me don’t do home works (WTF?) and the ticked is “resolved”.
I wrote a follow up but no response.
Now the last episode is really unacceptable I mean the other are clear unfair treatment or plain out negligence on the part of fiverr but hey we survived now this last one is some clear punitive action but I don’t understand it. If I hand’t put a 2 year effort in building my account I would leave.
So I am really confused atm. Anybody has any idea on what is going on here? Also please don’t be “sorry” CS has been “sorry” enough as useless as they are. I am really looking for a real answer here.
Sorry for the long post and thank you!