Fiverr Community Forum

Money out of account but no order

So I just payed for a gig and I payed with direct debit! The money amount has come out of my account, but when I go to see my order there is nothing there.
I’m currently quite disappointed as I feel like I have been scammed for my own money.

Please help ASAP


Hi, just contact customer support, they’ll help with technical glitches like that. No worries, they’ll either activate your order or refund you so you can order again.

Try to create a ticket via this link:

If that doesn’t work, you can mail them directly at