Fiverr Community Forum

Money out of account but no order

Hi
So I just payed for a gig and I payed with direct debit! The money amount has come out of my account, but when I go to see my order there is nothing there.
I’m currently quite disappointed as I feel like I have been scammed for my own money.

Please help ASAP

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Hi, just contact customer support, they’ll help with technical glitches like that. No worries, they’ll either activate your order or refund you so you can order again.

Try to create a ticket via this link: https://www.fiverr.com/support_tickets/new?source=help_center

If that doesn’t work, you can mail them directly at support@fiverr.com.

4 Likes