Hi, maybe someone can advise me something … I have a client who placed a large order (in September 2019), of which I have successfully delivered 25% months ago, this are individual works, so he has already enjoyed the benefits of these deliveries. However, despite the insistent kind requests that I have sent him to tell me the instructions required for the next installments, there has been no good communication.
I once requested to extend the delivery period, which was accepted, but I no longer have this option in the Resolution Center, so I have an order marked as extremely late, which seems is affecting my positioning (I have now only a 15% of impressions i had in 6 months ago in this gig, despite it’s well rated [4.7]).
The last time I managed to have communication was 2 months ago, I even suggested canceling the order, and sending him a new one so that he would only pay the 25% that i already delivered, but he asked to continue with the gig, affirming that he would send me the instructions soon, which since then has not done …
I noticed too late (here is a recommendation to check the profile of buyers before) that 33% of his ratings are negative, I do not know if it is even some kind of scam.
I can’t find an option in the resolution center to change (reduce) the price, and I can’t mark the order as delivered either, because I think I can be penalized.
If someone has happened something similar and has solved it, I appreciate any advice, thank you.