I called my bank they said you were charged thrice so I thought no worries it will get resolved. Today I found out that the project was unapproved also? If you don’t want my business, refund me and I will be on my way.
I’m sorry that happened to you.
Unfortunately there is no fiverr staff on fiverr forum or they appear here very rarely.
Please reach out to support team by opening a ticket from help page and they will for sure resolve it for you.