Fiverr Forum

Mutual CANCELATIONS: Buyers report there is no button to accept them


#1

For the past month buyers all say they see no button to accept a mutual cancellation.

I have to ask CS to cancel the order or it does not get canceled.

I don’t have the ability to see the actual page the buyer sees but four in a row now have all said there
is no button to accept a mutual cancellation.
They just see a page that says ORDER AGAIN.


#2

I believe that’s due to the new update. If you want to cancel a delivered order you will have to go through CS.


#3

i think the real issue here is why so much cancellation?


#4

@misscrystal I only had 1 cancellation recently and I did notice that the buyer never responded. But the order was cancelled. hm…

@anthonyfive you mean on fiverr in general or are you talking about @misscrystal in particular?


#5

No that’s not the “real issue” if you are referring to me.


#7

I see you withdrew your reply. Did you ever ask CS to why that is?


#8

It’s not on delivered orders. I never cancel delivered ones, sorry, I should have been clear on that.

It’s on an order this time by a very annoying person who has sent long messages for months while ignoring my custom orders I’ve sent. I finally said my time is valuable to me and I can’t go on forever reading and answering what is essentially a thick book by now of messages.

So now comes a $5 order from this annoying person.
Only now they can’t find the button to accept the cancellation which has lead to dozens more
back and forth messages.


#9

Are you sure that this person is telling the truth? Have they sent you screenshots?


#10

I don’t know.
Except it happens every time for the past two months with almost everyone.
They can’t find the button.


#11

That’s weird. Have any of them sent screenshots? And have you contacted Customer Support about it?

I had one mutual cancellation about a month ago, it was on a delivered order, and the buyer accepted it without problems.


#12

@misscrystal i know for a fact people can’t see the button when on mobile. could that be the case with your buyer?

I am now facing the exact same issue, only my buyer is, errmm a bit persistent. so maybe that’s why he’s not accepting my cancellation.


#13

that could be it.

This buyer said she only saw a button to order it again.
I can tell this buyer is sincere about trying to find the button.