Okay. And if a buyer doesn’t have any questions, they can just place an order from your gig, and you’ll happily complete what they ordered – no matter who they are, and what they ordered – correct?
According to what you wrote, the buyer has no need to communicate with you, unless they have questions. And you’re okay with that. No need to communicate before placing an order.
Good. Then I don’t see the problem. The buyer is using Fiverr the way Fiverr it is designed, and you’re ready to start working with anyone who places an order.
If someone does place an order “in error”, or is still confused, why can’t you work things out with the buyer, rather than complaining about having to cancel every order like this? Surely you can come to some sort of custom agreement with most buyers like this, and ensure that their “confused order” is still valid, appropriate, and can result in you delivering work they can use.
This doesn’t sound entirely like a buyer problem – you bear just as much responsibility for working things out with your buyers so that you don’t have to needlessly cancel orders.
Fiverr isn’t penalizing anyone. Like I said, you have the ability to work things out with buyers that may be confused with their orders. And yes, these kinds of things CAN be worked out with communication. I know, because I have successfully done so with these very same types of buyers.
YOU are responsible for communicating effectively, even when there is confusion. A good seller –
a good businessman – knows how to turn confusion and uncertainty into an advantage for both himself/herself, and his/her buyer. You seem to be completely overlooking this prime opportunity to communicate and solve these kinds of situations.
Not at all. Everything I have said, and encourage you to do as well, has to do with communication. This is not a “graphic user interface” problem. That sounds like an excuse to me. If there is a problem, don’t overlook your own participation in that problem – or your own ability to turn that problem into a solution.
Again, why are you blaming Fiverr? This isn’t Fiverr’s problem. If you look for the advantage, and seek a positive solution, then you aren’t suffering anything. Look inside to fix this (i.e., be creative, be forward-thinking, be communicative)… don’t point fingers at someone else.
There are ALWAYS positive solutions to every problem.