First of all, sorry if this is in the wrong category. I’m quite upset right now. Someone ordered a gig without contacting me first, and it turns out he didn’t read the gig either because he submitted work for a job I don’t do.
I contacted CS but I didn’t want it to affect my on time delivery AND my order completion rate, so I did a bunch of reading and found out mutual cancellations don’t affect the rating. Yay, right? Nope. Buyer accepted. I look at my stats. I got a huge hit. My order completion is now in the red at 80%. I’m hoping CS will fix it but I’m not holding out much hope.
I’m a no level seller right now. Does anyone know if such a huge hit/being in the red will seriously affect something?