Fiverr Community Forum

Mutual cancellation help

Hey,

With mutual cancellation does the buyer get the refund ?? Cause I had an encounter with a seller and we both are not sure what to do. The amount is over 350$. Please help

1 Like

Yes, the buyer gets the amount back to his Fiverr account. You will not be able to withdraw the amount but you may purchase whatever you want on Fiverr with that money.

Yes, the buyer gets the amount back to his Fiverr account.

The refund to your Fiverr balance will happen automatically after a mutual cancellation, but in case you don´t want to buy on Fiverr again (at the moment) but would like your funds returned to your payment source instead, you will have to contact Customer Support.

4 Likes

yes. you get your refund i time

Yes, the buyer gets the amount back to his Fiverr account. But he(buyer) will not able to withdraw his money

Upon a mutual cancelation the buyer will receive his funds back into his account, although these funds can no only be used for future purchases on Fiverr, cannot withdrawal these funds back into his bank/credit card. Hope this helps !!