Mutual Cancellation Refused But Then Cancelled


#1

I tried to cancel an order because I was not going to be able to finish the work on time, plus I was leaving town. The buyer refused the mutual cancellation so he could cancel it himself and leave negative feedback. Have any of you had experiences like this?


#2

Yep.

Customer support won’t do shit about it. You can offer a mutual cancellation RIGHT AT THE START, and customer declines, wait 5 days and then the customer cancels for late delivery, you still get the negative feedback.

I think about 80 of the late delivery negative feedbacks I have are from clients who placed an order, I told them within mere hours I could not complete it on time (due to the size, or due to a number of orders coming in at once), and I still could not get the late delivery negative feedback removed.


#3

Did the buyer leave the negative feedback? Or is it automated Fiverr feedback?


#4

Reply to @sincere18: Automatic.


#5

Reply to @ryangillam: yes, I think the person above is not aware that Fiverr does that. If you have to cancel because you are late, I think that is one of the examples of when Fiverr leaves the automated feedback.