I know about sellers who abused the mutual cancellation tool. I also know that in my case, I frequently deal with buyers who force me to abuse the cancellation tool, so even with plenty good reviews how does the current system protect me from having 20% cancellation rate due to the below:
• 130 cancellations because of “sorry, ordered by mistake, please cancel” (I even found out some of them being actual spies trying to copy my gig and find out how I work)
• 700 cancellations because the buyers demanded things that I never-ever advertised to offer, nor have they even cared to read my gig Title or description (who buys a product without even reading it’s title? it’s like buying because the picture was nice and wanting a refund afterwards)
• 200 cancellations because the buyer either never submitted instructions or submitted partial instructions and never responded back with the full info?
• without even talking about those rude, threatening or TOS-violating buyers who cannot be dealt with
Throughout the years I thought it was my gig’s problem, and I’ve changed my gig title and descriptions more than I can remember, with help from CS and other members, trying all sorts of combinations, but they always end up in the same situations as described above, which never stopped from happening.
I guess it depends on your niche, on what you do, and I’m starting to think that my only fault was probably choosing the wrong niche/clientelle, or I don’t know what else to think (or maybe my face doesn’t help)
So yeah, unless I have a way to get rid of all the above or Fiverr starts ignoring those, I will never see a 0% or even 5% cancellation rate - it’s become one of my wildest, most forbidden fantasies.