I’m a Level 2 seller, and the bulk of my orders come from my music box arrangement gig. Sometimes the song that the Buyer requested is not compatible with the music box that they own, and we need to mutually cancel the order. It isn’t anyone’s fault that the song will not be compatible. It’s just a physical limitation that the music boxes have.
Under the new Fiverr Level Review System, these legitimate mutual cancelations will reduce my overall completion rate to under 90% which might lead to my account being demoted. The new ranking system shouldn’t penalize Sellers for things that are out of their control, especially when the Buyer and Seller both agree on a resolution.
I think this must have been an oversight or bug when creating the new Fiverr ranking system, because I don’t think Mutual Cancellations were supposed to count against a Seller’s rank.
Thank you for your help!