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Mutually cancelled It wasn't my fault But ratings dropped!

rabia_hasan

By rabia_hasan
in My Fiverr Experience

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valentinaslogo Rookie

valentinaslogo

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Yeah well. I’ve lost all hope now. I was optimistic on my career on fiverr. But I didn’t even do anything.

Can’t even see my gigs

Well i have not more knowledge about it as i am also new here and do not want to misled you by giving any advise about things i do not know but as long as i know you could have contacted CS staff and tell them your story and i have read on many topics where they have cancelled orders without affecting stats of sellers.Maybe you can still contact CS staff and tell them yourr story and show them screenshots of incident and they might help you but i am not sure about it . Still there are many experts here who are here from long time and hopefully they can guide you better.

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rabia_hasan Newbie

rabia_hasan

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Well i have not more knowledge about it as i am also new here and do not want to misled you by giving any advise about things i do not know but as long as i know you could have contacted CS staff and tell them your story and i have read on many topics where they have cancelled orders without affecting stats of sellers.Maybe you can still contact CS staff and tell them yourr story and show them screenshots of incident and they might help you but i am not sure about it . Still there are many experts here who are here from long time and hopefully they can guide you better.

I did contact CS waiting for a response. It’s not fair to sellers. Plus my gigs were just getting hits and now you can’t even find them.

I only had one day also

Good luck on your career!

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vovkaslovesnyy Veteran

vovkaslovesnyy

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Yeah well. I’ve lost all hope now. I was optimistic on my career on fiverr. But I didn’t even do anything.

Can’t even see my gigs

Your gigs can be found, so don’t be desperate (at least I managed to find them in less than 10 seconds).

You will face different types of the customers here. So, try to discuss all the conditions before starting the work.

If he didn’t mention “2 hours” before placing the order, you had 24 hours to complete it. Next time, try to offer the buyer future discounts or something like that, but don’t cancel the order. From my experience, you can solve 99% of issues by communicating with the buyer.

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rabia_hasan Newbie

rabia_hasan

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Your gigs can be found, so don’t be desperate (at least I managed to find them in less than 10 seconds).

You will face different types of the customers here. So, try to discuss all the conditions before starting the work.

If he didn’t mention “2 hours” before placing the order, you had 24 hours to complete it. Next time, try to offer the buyer future discounts or something like that, but don’t cancel the order. From my experience, you can solve 99% of issues by communicating with the buyer.

I did communicate we tried to solve it and I wasted my 2 hours trying to complete it if I didn’t do it in the 2 hours I was going to get a bad review and that stays looked up Fiverr TOS.

I’m not desperate I’m upset because I wasn’t in the wrong but my rating still dropped unfair right?

Anyways thank you for your advice I’ll keep it in mind.

My gigs have appeared again but I checked and a couple of fellow people and they weren’t Thanks for the good news 🙂

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j6nyc6 Experienced

j6nyc6

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I did communicate we tried to solve it and I wasted my 2 hours trying to complete it if I didn’t do it in the 2 hours I was going to get a bad review and that stays looked up Fiverr TOS.

I’m not desperate I’m upset because I wasn’t in the wrong but my rating still dropped unfair right?

Anyways thank you for your advice I’ll keep it in mind.

My gigs have appeared again but I checked and a couple of fellow people and they weren’t Thanks for the good news 🙂

At least with the bad review you could have explained yourself and the situation.

I offered the buyer 24 hour delivery for my service, after the order began the buyer then told me that 24 hours is unacceptable and wanted it in 2 hours instead. All though my work met their standards in terms of quality, the review I received was based solely on the delivery time.

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Alex.M Veteran

Alex.M

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This can happen to anyone of us , I just ran into an extremely rude buyer and I had to cancel an order even though he received much more than he actually paid for ( 15$ that is… ) but that’s not important , I don’t argue with anyone , I believe that is a buyer is serious he will work with you and solve any kind of issue however… what I don’t understand is how can someone be so rude for 15$ … Saying that the likes my work and after an hour after requesting revisions that were delivered according to what he said … he started to become rude and call me names , tells me that I need to change my job and other silly insults … I mean c’mon what kind of lack of education must you have to act like this… Simply ask for a refund and i’ll refund , I am not arguing with anyone even if I am right… After viewing his profile most sellers were complaining about his attitude as well …

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rabia_hasan Newbie

rabia_hasan

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This can happen to anyone of us , I just ran into an extremely rude buyer and I had to cancel an order even though he received much more than he actually paid for ( 15$ that is… ) but that’s not important , I don’t argue with anyone , I believe that is a buyer is serious he will work with you and solve any kind of issue however… what I don’t understand is how can someone be so rude for 15$ … Saying that the likes my work and after an hour after requesting revisions that were delivered according to what he said … he started to become rude and call me names , tells me that I need to change my job and other silly insults … I mean c’mon what kind of lack of education must you have to act like this… Simply ask for a refund and i’ll refund , I am not arguing with anyone even if I am right… After viewing his profile most sellers were complaining about his attitude as well …

I feel sorry you had to face that it’s unfair.

Just a little while ago someone messaged me and said

So how do you do this shit? I blocked and reported but all I am thinking is Why?

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rabia_hasan Newbie

rabia_hasan

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At least with the bad review you could have explained yourself and the situation.

I offered the buyer 24 hour delivery for my service, after the order began the buyer then told me that 24 hours is unacceptable and wanted it in 2 hours instead. All though my work met their standards in terms of quality, the review I received was based solely on the delivery time.

I’m not going to argue. Everyone has their own opinions.

BUT No one would have clicked on gigs given a bad review to see my explanation? as I’m new. If I had 3 orders 1 bad review maybe it wouldn’t matter that much.

Thank you I’ll think about that as well 🙂

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Alex.M Veteran

Alex.M

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I feel sorry you had to face that it’s unfair.

Just a little while ago someone messaged me and said

So how do you do this shit? I blocked and reported but all I am thinking is Why?

So how do you do this shit?

lovely isn’t it ? Well most of my buyers are really great to work with but then there are a few… that have nothing in common with Fiverr . These kind of rude buyers should be banned without warning … You don’t need a new rule in the TOS for that , it’s only about common sense , please be polite with me that’s all , unfortunately not all of them are capable of professional conversations

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rabia_hasan Newbie

rabia_hasan

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So how do you do this shit?

lovely isn’t it ? Well most of my buyers are really great to work with but then there are a few… that have nothing in common with Fiverr . These kind of rude buyers should be banned without warning … You don’t need a new rule in the TOS for that , it’s only about common sense , please be polite with me that’s all , unfortunately not all of them are capable of professional conversations

Pretty much 99% of my experience was bad.

I hope people understand and buyers like them don’t come our way.

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j6nyc6 Experienced

j6nyc6

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I’m not going to argue. Everyone has their own opinions.

BUT No one would have clicked on gigs given a bad review to see my explanation? as I’m new. If I had 3 orders 1 bad review maybe it wouldn’t matter that much.

Thank you I’ll think about that as well 🙂

I’m not going to argue.

I wasn’t trying to argue, just sharing my opinion on an open forum.

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valentinaslogo Rookie

valentinaslogo

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I did contact CS waiting for a response. It’s not fair to sellers. Plus my gigs were just getting hits and now you can’t even find them.

I only had one day also

Good luck on your career!

Well show them the screenshots of the conversation with buyer and explain them whole situation and maybe you will get help from there as they are really helpful guys in this kind of situation and i have read on many other topics that they just removed that order without affecting your stats.Also please update here what they say, it will be helpful for other sellers too and do not panic,okay? Just relax.I know situation is not right but its not the end of your career. Thanks for the wishes and i wish you the same.

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optinmagnets Community Regular

optinmagnets

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This can happen to anyone of us , I just ran into an extremely rude buyer and I had to cancel an order even though he received much more than he actually paid for ( 15$ that is… ) but that’s not important , I don’t argue with anyone , I believe that is a buyer is serious he will work with you and solve any kind of issue however… what I don’t understand is how can someone be so rude for 15$ … Saying that the likes my work and after an hour after requesting revisions that were delivered according to what he said … he started to become rude and call me names , tells me that I need to change my job and other silly insults … I mean c’mon what kind of lack of education must you have to act like this… Simply ask for a refund and i’ll refund , I am not arguing with anyone even if I am right… After viewing his profile most sellers were complaining about his attitude as well …

That’s awful! Have you reported this buyer? Please do!

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Alex.M Veteran

Alex.M

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That’s awful! Have you reported this buyer? Please do!

I did , but … it’s not important because even if he gets banned for instance… I doubt he is going to get banned but let’s say it happens , nothing prevents him to create a new account , maybe that would be even worse because we can’t see previous reviews from other sellers

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optinmagnets Community Regular

optinmagnets

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I did , but … it’s not important because even if he gets banned for instance… I doubt he is going to get banned but let’s say it happens , nothing prevents him to create a new account , maybe that would be even worse because we can’t see previous reviews from other sellers

maybe that would be even worse because we can’t see previous reviews from other sellers

You’re right, haven’t thought of it.

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