I am a level 2 seller with over 300 successful order completion .
1st Warning :
1 Month ago , i completed a order without any issues or revision . After completing the order buyer gave me 2 stars saying " Good Work " In the review . Now , i had to ask the buyer why did he gave me 2 stars when there were no issues in the order at all . He said that he was new to fiverr site and did not quite understand the review system . To this i replied that 2 star negatively affects my profile ( I have no negative reviews till now as i make sure to complete all the requirements and provide high quality support ) . I further asked him to please contact customer support and have it corrected . He did contact customer support and then after few hours i did get my 1st warning for feedback manipulation .
Then i contacted customer from my side as why did i receive a warning when buyer is not aware of the review system . They told me i tried to guilt the buyer by saying the review affects my profile , they further said that i am allowed to ask why the feedback was given . I stated that i never asked that how many stars i should get , its just 2 stars just because buyer is unaware of the site is quite unfair .
I agreed to that and i moved forward with the warning . Will attach all the screenshots for this .
2nd Warning :
3 days back , i got 1 star review by a client after a successful order completion . He stated that his account got banned because of my service , he gave this reason without consulting me or telling me that there is an issue with the account . So , i asked him what happened and then he said that his account got banned due to my service . Google send’s mail on why the account gets banned , i asked him to check those as i know that it would not be due to my service ( Game development is my service ) . After checking ,no where it was mentioned that the account was banned due to my game .
After this i just told him that you gave negative feedback without any reason . I only said this , nothing more ( Will attach proofs for this too ) . He apologized and asked me if the review can be deleted / changed . To this , i also replied " I do not think so " . Nothing more than this .
After this , he again apologized and then he contacted customer support on his own to change the review to 5 stars . I never asked him to do this .
After few hours i get a mail from fiverr that my account is under restriction for feedback manipulation as this is my second warning .
Now , to be clear i have 0 negative reviews other than these 2 . Which would show that i try my best to meet clients requirements and i provide very good support from my side even after order has been completed . I can provide several clients to testify for this .
I contacted customer support for this to find out where did i try to do feedback manipulation and they did not give me an answer or any proof that i did feedback manipulation and told me that their Designated Team will look for an extensive review . They also did not provide any specific time on when the review would be completed .
At a time like this when cannot know how much time it will take for the review . I find it completely unfair as buyer contacts support on his own and you get the warning .
Any help would be appreciated . Also if anyone finds my mistake in this , i would happily accept it .
- Attached screenshots of both the chats . It may not be in order , so you can check the dates in chat to find the order