Fiverr Community Forum

My account temporarily disabled :(

Hello,
Few days ago fiverr wanted to Verify my ID and i was ill and far from my house. So that I failed to submit documents on time. That’s why my account is temporarily disabled.
I contracted fiverr support 3 days ago but they haven’t respond.
What should I do now.

Hi there, in order to assure the customer support of your credibility, you were meant to provide the required document in time.

Nevertheless, due to COVID-19 restrictions, which has affected the way businesses operate, it takes longer time to receive feedbacks from the support officer. Resolutions are attended to in the order that they come and it may be up to 10 days in some extreme cases for it to reach your turn.

Kindly make sure you have the required document ready, have some patience and wait till you’re replied. Then you would be granted access. Cheers!

2 Likes

Will fiverr give me another chance for verification?

Hopefully fiverr support will give you another chance. Please communicate with fiverr support.

1 Like

Wait for them to respond.

2 Likes

It’s been 12days fiverr haven’t respond. What should I do?

It can happen regarding the Covid situation. Stay calm and wait a few more days and be ready to provide what they need.

Finally Today I got my account back.
Thanks everyone.
Happy freelancing :blush:

1 Like