Hello again to everyone
just to give a quick update regarding my case as I am sure many of you have experienced or are about to experience such a ridiculous, manipulated situation…
So, as I have explained my account was disabled without any warnings, any explanation or emails… After my first approach contacting the CS team, I received the following email :
> " Hi bilyanah!
> We are constantly working on improving every aspect of our marketplace. Our dedicated team has reviewed your account activity and determined that it is in violation of our Terms of Service and/or other policies. As a result, this message is to let you know that your Fiverr account has been disabled.
> Any available balance that remains in your account after 90 days, will be available for withdrawal pending account verification and approval by our team.
> For more information, please review our Terms of Service.
> If you have any questions or concerns, please contact us
> The Fiverr team
After that, my second approach aiming to know what is the reason behind this, failed again as I received the same message not giving me a proper answer but just saying the profile was disabled…
BTW my profile had perfect numbers, over 95% delivery time, 4.9 out of 5 reviews rating, 97% communication and the rest was 100%… I haven’t had any problems with my clients, they were all satisfied and were coming back or recommending my service …
Also, by the time I had my one and only account, I haven’t had any other account. Afer talking with friends working on the same platform they advised me to create a new account just for the sake of contacting CS team and to have a track of the tickets there. Once again, I am saying I haven’t had any other account by the time I had my disabled one. I created a new account one day after they disabled mine as I used the totally different email address of course.I haven’t put any image on my newly created profile or any other info as it was only for the purpose of getting in touch with CS team…
After creating a ticket (or opening a case) on the new account and explaining to them what happened and what my concerns are, etc, I got the following reply
> " Stefan Yesterday at 04:48
> Hi Bilyana,
> As stated in our Terms of Service, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community is disabled. Mass account creation may result in disabling of all related accounts.
> As a result, your account has been reviewed by our Trust & Safety team, and permanently disabled. Please refer to this link outlining our Terms of Service.
> If you have funds available in your Fiverr account, please contact us 90 days after the date on which you received notification that your account was disabled, and we will gladly assist you.
> Hope this clears things up.
> Kind regards.
Which for me was a total confusion knowing that I have my other account disabled (not active) and telling them that I have created this account a day after they banned mine! I even sent evidence when was the account created and that I had no activity on the account (no gig created or history)…
The next reply I got from them was ABSOLUTELY the same saying that they banned my account because of having this new account.
THE SHOCK when I opened my newly created account was HUGE. I saw on my account that I have the same image I used to have in my banned one and I had my history of conversation with CS team transferred from my banned account…which was SIMPLY IMPOSSIBLE. I have proof I have created this account with totally new email just a day ago and haven’t touched any settings or changing/adding profile pic or so…
For me, this was a PURE MANIPULATION from FIVERR side.
Then I tried to contact the HQ office that they obviously have in Tel Aviv, Israel. I experienced troubles getting in touch again./
My boyfriend called the same number as well as he had problems with his account as well, not being able to verify his number, and the receptionist who picked up the phone did not introduce herself then after him repeating 10 times why is he calling she started trembling and so wasn’t able to help at all, of course… When I tried to call later the same number it was giving me a wrong number or no signal…
Again, I apologize for this long post, however, I believe that sellers here on the platform should be much appreciated as we are the one bringing money to the website. Without our work, the platform wouldn’t be that successful. So we need proper communication, feedback and quality customer support…
I am more than pissed, disappointed and stressed as I have put a lot of effort to build up my profile and to maintain excellent service so I provide my clients with high-quality work… Also, I invested a lot of time on the platform and I started making very good money which means Fiverr started receiving ONE MORE huge profit.
Hopefully, I will get some support from you guys!
if there is anyone experieng the same problem, I will be happy to help with thatever I know or however I can so we are not alone here
THANK YOU ALL!