Hello guys, today I received a massage from fiverr that my account was flagged due to a TOS violation.
Your account has been flagged for sharing contact information.
To protect our community and to promote a safe marketplace, we ask that you do not exchange personal contact information (e.g. ■■■■■, email, phone number, social media information, etc.). We ask that you also do not request to communicate outside of the Fiverr platform, as it creates safety and privacy concerns. Please remember that services should be offered and delivered exclusively on Fiverr.
This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended."
Well I wonder if this flagging system works with algorithms or with real people deciding the result of TOS violation. And about the violation, I was talking with my customer on fiverr but we had to talk via video chat or a call that includes screen share (because I wanted him to see the setup inside the design and I could show him my tools inside the software) and fiverr has no service that you can make calls with. That’s why we considered that it would be better if we use ■■■■■ for it. And when I saw the TOS reminder, “Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr.” I saw that what I do is not violating this TOS as I do it only as a “part of the service” for real. I wonder did I get flaged because of using this “■■■■■” word a lot or because of something else. I just try to give a good service on fiverr and I am quite new to it. Also my customer asked me to do the payment in another environment and I replied as continues: “Unfortunately third party payments are a serious violation in Fiverr and I can’t accept any offer and can’t use third party programs if it isn’t for service as it threaten my account and payments already done.”.
I also created a request on Fiverr Help about it. If such situations happens because of the algorithms, I think I shouldn’t even say “Sorry I can’t use ■■■■■” as it might think that I try to use it. And I believe you understand me, when we try to do design, we try to do nothing but the wish of the customer. So I always need to have all the feedback from them in order to create better results. Could you guys please give me your ideas about this topic?