Can this be solved or am I going to have my account suspended?
Here is the message I sent to Fiverr Support with all the details of what happened:
I would like to break down my process of creating cinematographic commercials for clients and hopefully recover my flagged account and clean the wargings I received for using the delivery button to send incomplete deliveries.
In order for me to be able to complete these big projects I have to break them down into 3 stages / payments:
- Creating a Shot List
- Scouting for Filming Locations
- Casting Actors, Models, Performers
(modelling, acting, or location fees will be added in this offer to be able to pay the actors and get location approvals for filming)
- High Quality Full 4K Cinematographic Filming
- Advanced Editing
- Colour Grading
- Sound Design
- Clean Titles
Now in order for me to move into production and start filming I have to add modelling, acting, or location fees into the first offer of pre-production so I can pay the actors and get location approvals for filming. So basically I cannot start filming if pre-production isn’t paid first and when I deliver the pre-production offer I am getting warnings for sending incomplete deliveries.
I heard that there will be a new option added which will allow sellers to send bigger offers divided into multiple milestone payments but it is not there yet.
I would also like to point out that there are some clients for which I completed pre-production or production on my account but I cannot contact them anymore, send them the next offer and finish their projects because my account is flagged. I can only contact the clients I have an open offer with.
I really hope we can find a way in which I can move forward with my projects through Fiverr without breaking any TOS rules.
Also the delivery time on my projects might have been a bit slower lately, this is because of all the Covid19 situation which slows down the process of casting actors and getting filming location approvals. Unfortunately this is not something I can control and I really hope Covid19 disappears soon!
Thank you for taking the time to go through everything I wrote!
I am looking forward to your answers and hopefully positive results to my account.
Have a fantastic day!