I’m new here and I need some suggestions about an issue that I’m facing with.
I received an order from a buyer 2 days ago. We communicated over messages first, he sent me the files that I have to work, and we agreed on the price and deadline. I sent him an offer and he accepted it by sending me an order. At the order I saw there were more files than we agreed first. I sent him messages to ask why his files at the order are different from those he sent me in messages, but he didn’t answered to my messages. Anyway, I decided to start working on the files we agreed first in messages, and also I have updated him with my work progress.
Now I have 24 hours left to deliver my order, but I’m not sure if I have done everything correctly and I don’t want a bad review, since I have asked him some questions but I haven’t received any response since he sent me the order. I’m thinking for a mutual cancellation, but I’m not sure if that is going to affect my ratings, and if the countdown of my order stops when I choose this option (because I don’t want the order to be delivered late, as I heard that for mutual cancellation it will take up to 48 hours before being automatically completed by Fiverr if he doesn’t respond to the request).
Thank you in advance for any suggestion