I delivered my work before the deadline and I am sure I attached the delivery file. After few hours I got a notification that my buyer had completed the order and it asked me to give feedback on my experience. Once I submit my feedback on the order, I saw that the buyer had left a negative review. (ie. “I didn’t get my delivery.”). So, I checked he delivery again and there was no any delivered file. (This thing cannot be happened, because fiverr doesn’t allow sellers to deliver an order without attaching any file. ) My buyer didn’t contact me or asked for a revision before placed the negative review.
I was really disappointed and I want to fix this. I needed to remove this negative feedback from the gig. I wanted to deliver the deign again to my buyer though he left the negative feedback. So, I contacted customer support.But the problem was not solved.
After few hours of contacting customer support, I got a notification that buyer canceled the order by customer support and I got warinings that says I have violated fiverr TOS by delivering an empty or partial delivery.
Is this happened only for me ? Is there anyone who have same experience?